We usually take 1–3 business days to process your order.

Once shipped, it typically takes 10–15 business days to arrive, depending on your location.

Of course! You’ll receive a tracking link via email once your order is shipped.

You can also check your order and shipping status anytime by entering your tracking number in the “Tracking Order” section on our website.

Yes! All our toys are made from non-toxic, pet-safe materials that meet international safety standards.

Some toys contain catnip or silvervine. Are they safe for cats?

Totally safe for most cats!

• Catnip works by scent and makes cats playful for 5–15 minutes.
  
• Silvervine works when chewed and can have a calming effect.
  

Note: Avoid giving to pregnant cats. Supervise play when your cat chews silvervine sticks.

Each product page includes a size chart — please measure your pet before ordering to ensure the perfect fit.

We offer a 30-day return guarantee.

Items damaged or defective upon arrival will be replaced or refunded.

Returns for non-quality reasons (e.g. wrong size/color) aren’t eligible for a refund.

Contact us at support1@petively.com with your order number and photos — we’ll handle it quickly!

📩 Email: support1@petively.com

We usually reply within 24 hours on business days.

It depends on the material of each toy. In most cases, simply wipe with a damp cloth and air dry. Avoid using strong detergents to keep the toys safe and fresh for your pet.

For toys made with special materials (such as plush, sisal, or wood), please refer to the care instructions on the product page for specific cleaning guidance.

Yes! Join our newsletter to get exclusive offers and new product drops for your furry friend.

We also run seasonal sales and special promotions from time to time — make sure to subscribe to our site so you don’t miss out on any deals or surprises!