Terms of service

Last Updated: [20250805]

Hello and welcome to Petively! These Terms of Service ("Terms") are here to create a clear understanding between us as you use our website (www.petively.com) and services. We've tried to make them straightforward and easy to understand. By accessing or using our services, you agree to these Terms.

1. Welcome to Our Service

When you use Petively's website and services, you confirm that you're at least 18 years old or have parental consent. We're glad to have you here, and we ask that you follow these Terms and applicable laws while using our platform.

2. Keeping Terms Updated

We may occasionally update these Terms to reflect changes in our services or legal requirements. We'll always post the most current version on our website and update the "Last Updated" date. If you continue using our services after changes are posted, it means you accept the updated Terms.

3. Using Our Platform

  • Creating an Account: Some features require an account. Please provide accurate information and keep it current so we can serve you best.

  • Account Security: We trust you'll keep your login details secure and let us know promptly if you suspect any unauthorized access to your account.

  • Appropriate Use: We've built Petively to be a positive space for pet lovers. Please don't use our services for any unlawful purposes or activities that might harm our community or systems.

4. Orders and Payments

  • Product Information: Product prices and availability may change occasionally to ensure we're providing the best options for you and your pets.

  • Payment: You agree to pay all charges for orders placed using your payment method at the prices shown at checkout.

  • Order Confirmation: All orders are subject to acceptance by us. We reserve the right to cancel orders due to inventory limitations, pricing errors, or other exceptional circumstances.

  • Shipping: We work hard to process orders within 3 business days and deliver them within 12-15 business days thereafter. While we strive for timeliness, occasionally factors beyond our control may affect delivery times.

5. Returns and Refunds

We want you and your pet to be completely happy with your purchase. Our Return & Refund Policy (available on our website) outlines our commitment to making things right if needed.

6. Our Content and Yours

All content on our website—including text, graphics, logos, and images—is created or licensed for Petively and protected by intellectual property laws. We're proud of what we've created and ask that you don't reproduce or distribute it without our written permission.

7. Understanding Limitations

To the extent permitted by law, Petively's liability is limited to direct damages arising from our services. We cannot be responsible for indirect, incidental, or consequential damages that may occur through use of our services.

8. Service Availability

We provide our services on an "as-is" and "as-available" basis. While we strive to maintain excellent service, we can't guarantee that our services will always be uninterrupted or error-free.

9. Governing Law

These Terms are guided by the laws of [Your Country/Region]. Any disputes will be resolved in the courts of [Your Country/Region], though we always prefer to resolve issues through friendly communication first.

10. Service Accessibility

We reserve the right to suspend or terminate access to our services if we believe a user's activities violate these Terms or could harm our community.

11. We're Here to Help

If you have any questions about these Terms or need assistance, please reach out to our friendly support team at:
Email: support1@petively.com

Thank you for taking the time to read our Terms of Service. We appreciate your trust in Petively and look forward to helping you and your pet enjoy many happy moments together.