Shipping policy

Last Updated: [20250805]

Thank you for choosing Petively. We are dedicated to delivering your pet products efficiently and reliably. Below you will find detailed information about our order processing and shipping procedures.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of order confirmation. During this time, we carefully prepare, quality-check, and package your items for shipment.

2. Shipping Destinations

We currently ship throughout the contiguous United States. Unfortunately, we are unable to ship to the following regions:

  • Alaska
  • Hawaii
  • Guam
  • Puerto Rico

3. Shipping Options & Costs

Free Shipping on All Orders

  • We’re making things simple — enjoy free standard shipping on every order, no minimum required!
  • cy. We are dedicated to delivering your pet products efficiently and reliably. Below you will find detailed information about our order processing and shipping procedures.

4. Delivery Timeframe

  • Once shipped, orders typically arrive within 12-15 business days
  • Please note this timeframe begins after order processing is complete (1-3 business days)
  • Delivery to rural areas may require additional time

5. Order Tracking

  • You will receive a confirmation email with tracking information once your order ships
  • Use your tracking number to monitor delivery progress through our carrier's website

6. Important Considerations

Delivery Delays:
While we make every effort to ensure timely delivery, occasional delays may occur due to:

  • Inclement weather conditions
  • Carrier processing times
  • Customs clearance (for international components)
  • Holidays and peak seasons

Address Accuracy:
Please ensure your shipping address is complete and accurate at checkout. We cannot modify addresses once orders are processed, and incorrect addresses may result in delayed or failed deliveries.

7. Contact Information

For any shipping-related inquiries, please contact our customer service team at:
Email: support1@petively.com
We typically respond to all inquiries within 1-2 business days.

We appreciate your understanding of these policies, which help us maintain the quality and reliability that Petively customers deserve.