Privacy policy

Last Updated: [20250805]

Hi there, and welcome to Petively. We’re a small team of pet lovers, and your trust means everything to us. This page explains what information we collect, how we use it, and, most importantly, how we protect it. We’ve tried to write this in plain English, so it’s easy to understand.

If you have any questions after reading, please don’t hesitate to reach out to us at support1@petively.com

1. What Information We Collect and Why

We only collect information that helps us provide a great experience for you and your pets.

  • Information You Give Us: When you create an account, place an order, or contact our support, you might give us things like your name, email address, shipping address, and phone number. We need this to process your orders, get in touch about your purchases, and help you if you have any issues.

  • Payment Information: Our secure payment partners (like Stripe or PayPal) handle all transactions. We never see or store your full credit card details on our servers.

  • Automatic Information: Like most websites, we automatically collect some technical data when you visit. This includes your IP address, browser type, and how you interact with our site (e.g., what products you view). This helps us understand how people use our site so we can make it better and identify any technical problems.

  • Cookies: We use small data files called "cookies" to remember what’s in your shopping cart, recognize your preferences, and analyze site traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use your data for a few specific, simple purposes:

  • To get your orders to you and provide customer support.

  • To communicate with you about your order status, answer your questions, and, if you’ve said it’s okay, send you emails about new products or offers (you can opt-out anytime).

  • To improve our website and products based on how people use them.

  • To keep everything secure and protect against fraud.

3. How We Share Your Information (We Don’t Sell It!)

This is important: We do not and will never sell your personal information to third parties.

We only share your data with trusted partners who help us run our business, and they are bound by strict agreements to keep it confidential:

  • Shipping Partners (e.g., USPS, UPS, DHL) to deliver your packages.

  • Payment Processors (e.g., Stripe, PayPal) to securely handle your payments.

  • Service Providers that help with things like email marketing (if you’re subscribed) and website analytics.

We will also share information if we are required to by law, such as in response to a court order.

4. Your Rights and Choices

You have control over your information. Here’s how:

  • Access & Update: You can review and update your account information (like your name and address) anytime by logging into your account on our website.

  • Marketing Emails: Every marketing email we send includes an "unsubscribe" link at the bottom. Click it to stop receiving them instantly. You can also contact us to do it for you.

  • Data Deletion: You can request that we delete your personal data. Just contact us. Please note that we may need to retain some order information for legal reasons (like tax records), but we will minimize what we keep.

5. How We Protect Your Data

We take security seriously. We use industry-standard measures like encryption (SSL) on our website to protect your data during transmission. While no online service is 100% secure, we work hard to keep your information safe.

6. A Note for Our International Friends

Our business is based in [Your Country, e.g., the United States], but we welcome customers from around the world. If you are from the European Union or other regions with laws governing data collection and use, please know that your information may be transferred to and processed in countries outside your own. We will ensure it is protected in line with this policy.

7. Children’s Privacy

Our website is intended for adults who are purchasing products for their pets. We do not knowingly collect any information from children under the age of 16.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or the law. We’ll post the new policy here and update the "Last Updated" date. We encourage you to check back every now and then.

9. Contact Us

If you have any questions, concerns, or just want to talk to a human about your privacy, we’re here for you.

Email: support1@petively.com

Thank you for trusting Petively with your business.